Cancellation Policy

At Hallo Sara, we are dedicated to ensuring that your shopping experience with us is both enjoyable and stress-free. We understand that sometimes plans change, and you may need to cancel an order. Below is our detailed cancellation policy to help guide you through the process.

1. General Order Cancellation

  • Before Shipment:
    • You have the right to cancel your order at any point before it has been shipped. This can be done easily by contacting our customer support team via email at info@hallosara.shop with your order number and cancellation request.
    • Upon successful cancellation, you will receive a confirmation email, and a full refund will be processed to your original payment method. Please allow 5-7 business days for the refund to appear on your account statement, depending on your payment provider.
  • After Shipment:
    • Once your order has been shipped, we are unable to cancel it. In this case, we recommend waiting for the package to arrive and then initiating a return in accordance with our Return and Exchange Policy. Shipping costs for returning the item may be the responsibility of the customer, depending on the reason for return.

2. Custom and Personalized Orders

  • Cancellation Timeline:
    • For custom or personalized orders, cancellations are only possible within the first 24 hours of placing your order. Due to the unique nature of these products, production typically begins shortly after the order is placed.
    • If you wish to cancel a custom order, please contact us immediately at info@hallosara.shop. If your order is already in production, we may not be able to cancel it, and the item will be shipped as originally requested.
  • Non-Cancellable Items:
    • Some custom or personalized items may not be eligible for cancellation once production has started. This includes but is not limited to items that have been specifically tailored to your specifications, such as engraved products or made-to-order items.

3. Subscription Services (if applicable)

  • Cancellation of Subscriptions:
    • If you have subscribed to any recurring services or products (e.g., monthly product subscriptions), you can cancel your subscription at any time through your account settings or by contacting us directly at info@hallosara.shop.
    • Cancellations must be made at least 24 hours before the next billing cycle to avoid being charged for the following month. If a charge has already been processed, it will not be refunded, but your subscription will be terminated before the next cycle.

4. Refund Process

  • Processing Time:
    • Once your cancellation request is approved, we will begin processing your refund. Refunds are typically issued within 5-7 business days but may take longer depending on your payment method and financial institution.
    • You will receive a confirmation email once your refund has been processed. If you do not see the refund in your account after 10 business days, please contact us at info@hallosara.shop, and we will assist you in resolving the issue.
  • Partial Refunds:
    • In cases where only part of an order is canceled, a partial refund will be issued for the items that have been successfully canceled. Any applicable discounts or promotional codes will be adjusted accordingly.

5. Non-Refundable Situations

  • Gift Cards:
    • Please note that gift cards and store credit issued by Hallo Sara are non-refundable and cannot be exchanged for cash.
  • Final Sale Items:
    • Items marked as “Final Sale” or “Clearance” are not eligible for cancellation, return, or refund. These items are sold as-is, and all sales are final.

6. Exceptions and Special Circumstances

  • Bulk Orders:
    • For large or bulk orders, different cancellation policies may apply. Please refer to your order confirmation or contact our customer support team for specific details regarding bulk order cancellations.
  • Force Majeure:
    • Hallo Sara reserves the right to cancel orders in exceptional circumstances beyond our control, such as natural disasters, pandemics, or other force majeure events. In such cases, customers will be notified, and a full refund will be provided.

7. Contact Us

We are committed to providing exceptional customer service. If you have any questions or require assistance with canceling your order, please do not hesitate to reach out to us:

Our team is here to help ensure your experience with Hallo Sara is smooth and satisfactory.