FREQUENTLY ASKED QUESTIONS
Placing an order at Hallo Sara is easy! Simply browse our products, select the items you wish to purchase, and add them to your cart. When you’re ready to checkout, click on the cart icon and follow the instructions to complete your purchase. You can choose your preferred payment method and enter your shipping details during checkout.
No, you do not need to create an account to place an order. However, creating an account allows you to track your orders, save your shipping information for future purchases, and receive special offers and updates.
We accept a variety of payment methods, including major credit/debit cards such as Visa, MasterCard, and American Express. We also accept payments through PayPal and other secure payment options as indicated at checkout.
Delivery times vary depending on your location and the shipping method selected at checkout. Once your order is shipped, you will receive a tracking number to monitor its progress. Typically, orders within Germany take 3-5 business days, while international orders may take longer.
If you need to change or cancel your order, please contact us as soon as possible at info@hallosara.shop. If your order has not yet been shipped, we will do our best to accommodate your request. However, if the order has already been processed or shipped, you may need to follow our Return and Exchange Policy once you receive the items.